Refund policy

Short, fair and in plain English.

Change of mind

Our products are instant digital downloads. You get the files straight away and can't “return” them, so all sales are final and we don't offer refunds for change of mind. Please check each product page (what's included, compatibility, previews) before you buy, and email us if you have questions first.

If something's wrong, we'll make it right

If the file won't open, a formula isn't working, or the product isn't as described, email hello@fairmarkstudio.com with your order email and what's happening. We'll fix it or refund you.

How refunds work

Approved refunds are processed through Gumroad back to your original payment method. They usually take 5–10 business days to appear, depending on your bank.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major problem, you're entitled to a refund.